Shipping & Return Policy

Enjoy a Seamless, Worry-Free Experience with AVEN

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🚚 Shipping Policy

Where We Ship:
AVEN currently delivers to all major cities across Egypt and selected countries in the Gulf region. We're working to expand internationally soon.

Shipping Time:

• Egypt: 2–5 business days

• GCC Countries: 3–7 business days

• Delivery times may vary during holidays or due to customs procedures.

Shipping Fees:
Shipping charges are calculated at checkout based on your location. We often offer free shipping promotions, so keep an eye out!

Order Tracking:
Once your order is shipped, you'll receive a tracking number via email or SMS to monitor the status of your delivery.

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🔄 Return & Exchange Policy

At AVEN, we take pride in delivering high-quality, authentic products. For hygiene and safety reasons, we maintain a strict return and exchange policy.

Returns Are Accepted Only If:

• The item was received damaged or defective

• You received the wrong product

Return Conditions:

• Notify us within 48 hours of receiving your order.

• The product must be unused, sealed, and in its original packaging.

• Send clear photos showing the issue to our support team for approval.

Non-Returnable Items:

• Opened or used perfumes

• Items purchased during special sales or with discount codes

• Gift wrapping services

Refunds:
Approved refunds will be issued to your original payment method within 7–14 business days after we receive the returned item.

Exchanges:
If the wrong item was sent, we will cover the shipping costs for the correct replacement.

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Need Help?

We’re here for you. If you have questions about your order, shipping, or return eligibility, please contact our customer support via:

📧 Email | 💬 WhatsApp | 📱 Instagram DM