Frequently Asked Questions

Everything You Need to Know About Shopping with AVEN

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1. Are your perfumes original and authentic?

Absolutely. All fragrances sold on AVEN are 100% original and sourced directly from trusted brands in Saudi Arabia and the UAE.

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2. Do you offer international shipping?

At the moment, AVEN ships only within select regions. However, we're working on expanding our shipping zones. Stay tuned or contact us for more info.

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3. How long will it take to receive my order?

Orders typically arrive within 2–5 business days inside Egypt or 3–7 business days regionally. Shipping times may vary depending on location and holidays.

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4. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use it to track the status of your delivery at any time.

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5. What payment methods do you accept?

We accept secure payments via:

• Credit/Debit Cards
  

• Cash on Delivery (available in select locations)

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6. Can I return or exchange a perfume?

Due to hygiene and safety policies, we do not accept returns on used or opened perfumes. However, if you received a damaged or incorrect product, please contact our support team within 48 hours of receiving your order.

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7. Do you offer gift wrapping?

Yes! You can add premium gift wrapping at checkout — perfect for birthdays, anniversaries, or any special occasion.

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8. How do I know which fragrance is right for me?

We recommend browsing our Fragrance Collections by mood or note family. You can also read our blog or contact our team for personalized recommendations.

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9. Are there any exclusive offers or discounts?

Yes. Sign up for our newsletter to get early access to new arrivals, members-only discounts, and limited-time offers.

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10. Still need help?

We’re here for you. Reach out via our Contact Us page, WhatsApp, or social media — and we’ll be happy to assist.